We spend significant amounts of money repairing and improving our housing stock and we aim to deliver a high quality customer focused repair and maintenance service which carries out repairs quickly and efficiently and keeps our properties in a good state of repair.
We set ourselves key aims and objectives to do this, including providing a reliable day-to-day repairs service, repairing empty properties before new tenants move in, developing standards for the service in line with customer's wishes, carrying out regular servicing of heating systems excluding electric and ensuring our tradesmen are qualified and trained to a high standard.
Our repairs team also includes a number of inspectors and our own team of workers, but please note that some work is carried out by contractors on our behalf. We also follow the Government's Right to Repair scheme (opens in a new window) that makes sure that certain small urgent repairs which might affect tenants' health, safety or security, are done quickly and easily. You can also report a repair on-line via our repair reporting system (opens in a new window) that takes you through the process of reporting your repair step by step.
More detailed information can be found in our Housing Repairs Policy and our rechargeable repairs policy.
Repairs Action Network
This a group attended by tenants whose focus is on the housing repairs service.
The group is led by the Housing Repairs Managers and includes issues such as day to day repairs, empty properties, and future work planning. The group meet four times a year and would welcome interest from new tenants. If you want to find out more email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01246 242424.
Tenant Engagement Calendar
Repairs action network team - 29 July 2024, 11 November 2024, 10 February 2025
Tenant challenge days - 1, 3, 9 and 10 October 2024
Tenant participation review and development group - 16 July 2024, 22 October 2024, 13 January 2025, 22 April 2025
