Important Announcements

Covid-19 Business Grants/Assistance - Business grants are available for businesses included on the rating list and mandated to close due to covid restrictions. If you have previously received a Local Restriction Support Grant (c) Addendum grant from us for the previous lockdown in November, you do not need to complete a further application form. Our officers are currently contacting all businesses identified as eligible for grants under Tier 4, the current National Lockdown and the one-off Closed Businesses Support Payment by telephone. Please note, you will NOT be asked to provide bank details during the call. If you believe you are eligible and have not received contact from us by Monday 25 January 2021, please contact the Revenues Section on 01246 242490.

Telephone Service - We are currently experiencing high volumes of telephone calls, so it may take us longer to answer your call than normal. If you need to telephone us, our quietest time at present is between 2-4pm. If you are telephoning to report an issue, please do this via our Self Service portal. We apologise for any inconvenience caused.

Burgundy Bin Collections - We have been informed by our burgundy bin contractors that collections are currently running approximately one day late. However, households are advised to leave their bins presented at the kerb side on their usual collection day and they will be collected as soon as possible. Please note that any burgundy bins not collected in Tibshelf last week will be collected on Tuesday 19 January 2021. We apologise for any inconvenience caused.

Housing Repairs - In order to keep our customers and staff safe during the current COVID lockdown, we will no longer be carrying out routine and non-urgent repairs or inspections to your home. We will contact you to discuss any scheduled repairs and rearrange them once the current COVID situation improves. We will continue to carry out urgent/emergency repairs and repairs to empty properties as normal in a COVID safe way. Please only contact us on 01246 242424 to report any new repairs that are of an urgent nature inside your home at this time. We apologise for any inconvenience.

Consultation - We are consulting on two documents: The draft Housing Strategy 2021-2024 and the draft Empty Property Strategy 2021-2024 and we invite you to have your say and put forward your views on the priorities and strategic actions set out in each document.




 01246 242424
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