Are you a good listener who can solve problems? Do you want to help improve our housing service? If you answered yes, then join our new ‘challenge and change’ panel.
The panel is tenant led and looks at different areas of the housing service and provides opportunities for enthusiastic leaseholders or tenants to scrutinise and help improve our housing service.

What’s involved?

The panel will have the power to choose which area of the housing service they want to explore. They can request information from officers about how the service is run and what things cost and make recommendations on how the service can be improved.

Our current challenge and change team have completed their first review of empty properties (voids) and agreed a new lettable standard with us. The purpose of the review was to gain a better understanding of the management of the voids process and to make recommendations for improvements.

Several recommendations have been presented which include:
• to explore the possibility of a decorating scheme,
• tenant monitoring of the current cleaning contract,
• comparing our satisfaction results with our neighbouring landlords,
• providing more detailed information for tenants moving into a new property.

Can I become a member?
If you are a Council tenant or leaseholder and want more information about becoming a member of our challenge for change team, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01246 242424.