We have seen an increase of nearly 40% in people using our online forms in 2023/24.

14,028 forms were completed in 2023/24 compared to 10,042 in 2022/23 resulting in a 39.69% increase.

December and January were the two months with the most forms submitted (over 1,400 in each month) and the most popular form to be used is the one to report bulky waste (general) for collection.

Cabinet Member responsible for customer services, Councillor Mary Dooley said, “We cannot pinpoint the reason why we have seen such a big increase over the past twelve months, but we have been doing more promotion on this and it does save people time as they can request a service at the touch of a button at a time that suits them.

“We will always make someone available to talk to if that’s what the customer wants, but we know some people like to undertake their council business online to save them queuing, that’s why we are continually improving our online offer.”

We have over 100 online forms available through our Self Service portal (opens in a new window) for people to complete ranging from reporting dog fouling to ordering a new bin.