If you or someone in your household claims Universal Credit, you could switch to a Social Tariff (opens in a new window) and get cheaper broadband and phone packages.

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.

They’re delivered in the same way as normal packages, just at a lower price. Amid rising living costs, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.

Some providers offer cheaper broadband packages that are only available to customers on certain benefits. BT and KCOM also provide cheaper voice-only landline tariffs to eligible households. 

Who could qualify

If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available.

All major providers also include people on Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.

Some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance.

The person receiving the benefit needs to be the main person on the contract.

How to apply

First, check if your current provider offers a social tariff. Our table below lists all of the tariffs available now. You can apply for most tariffs online, or call your provider and ask to switch.

If your provider doesn’t offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee. Read the guide to switching broadband (opens in a new window) to find out more.