Generally, we are responsible for repairing and maintaining the structure of the property and any fixtures and fittings originally provided in the property.

Tenants are informed of their repairing responsibilities when they sign their Tenancy Agreement, and the repairing responsibilities are further outlined in the repair handbook issued to all tenants which sets out expected conditions.

We also encourage tenants to purchase household insurance which may cover the costs of repairs which we would recharge for. It is the tenant’s responsibility to check their policy before agreeing a recharge.

Our rechargeable repairs policy sets out how we will deal effectively with recharges, including those arising from damage, non-standard alterations or the costs of clearing redundant possessions left by the tenant. This policy applies to all our properties including garages, and those let on a non-secure basis.