Whether you live in a family home, a bungalow or one of our Independent Living Schemes, we are committed to providing good quality, modern and efficient properties for you to call home. Here is a glance at how we have performed in some of the more customer focused that matter to you.

Council housing

• We own more than 5,000 properties
• 45 new properties built/acquired
• 36 properties sold under the right to buy scheme

Rent

• 92.65% of rent was collected in full
• The average weekly rent of all council properties was £90.96
• £1,197,294.20 was the current tenant arrears at the end of 2023/24
• 6.62% of tenants owed over 12 weeks rent
• 38% of tenants paid by Direct Debit

Letting homes

• 2549 people on our housing register
• 372 properties allocated, 105 of which were transfers
• 144 allocated to over 60 year olds
• 228 allocated to general needs

Bolsover Careline

• People supported in their homes: 492 Gold Service, 153 Bronze service
• 50,450 calls made to Careline via the pendants
• 1,491 emergency calls (uninjured people) attended

Welfare adaptations

• 294 adaptations completed
• 129 wet rooms completed, 67 of which were installed at void stage
• 10 stair lifts installed
• 179 grab rails/drop down rails installed

Improving properties/Your home

• 215 heating replacements/upgrades
• 90 roof replacements
• 247 kitchens modernised
• 346 bathrooms modernised
• 196 external doors
• 26 cavity wall insulations

Neighbourhood and community

• 47 Community Protection Warning letters issued
• 5 Community Protection Notices (CPN) issued
• 19 Fixed Penalty Notices issued for breach CPN
• 2 closure orders

Repairs and Maintenance

Day-to-day costs, including voids:

Employee costs: £2,876,876
Material costs: £1,496,299
Sub contractors and specialist contractors: £1,641,950
Other expenditure: £222,365
Total: £6,237,491

• Overall satisfaction with the repairs service 99.7%
• Satisfaction that the home is well maintained 84.3%
• 9,851 responsive repairs carried out, and within timescales 79.77%
• 3,764 of which were carried out within 24-hour target 95.48%