If you pay by Direct Debit
The £150 Council Tax Energy Rebate payments have commenced to households who pay their Council Tax by Direct Debit, with over 22,000 payments due to reach bank accounts on 11th May 2022.
Verification checks are still ongoing on the remaining Direct Debit accounts and these payments will be made to verified accounts as soon as possible. Please be aware however that payments cannot be made into an account until an initial Council Tax Direct Debit payment has been received after 1st April 2022.
Verification checks and payments are being processed as quickly as possible and we ask you to be patient at this time.
Please do not contact us at this time to find out what date you will be paid as this may delay us being able to process the payments.
Non-Direct Debit Payers
If you do not pay by Direct Debit or we are unable to use the bank details held on record, you will be issued a letter from the Post Office in due course, inviting you to collect the £150 from any Post Office branch. You must take the letter issued along with sufficient identification in order to claim the payment. Further details will be included in the letter you will receive.
The Post Office can only make payments to you if you present the letter issued to you and sufficient identification. Therefore, please do not go to the Post Office until you have your letter.
If you wish to set up a Direct Debit for payment of your Council Tax, a mandate can be completed by creating a self-service account, or by ringing the Revenues Section on 01246 242440. Please have your sort code and bank account reference ready, along with your 9 digit Council Tax reference starting with 9. This can be found on your Council Tax bill.
Following our announcement in April, we are now looking to start making payments for the Energy Saving Grant from mid-May onwards. Please do not contact us if you have not received your payment by this date as they are being done in batches, will take a number of weeks to complete and we need to undertake the necessary security checks to ensure a household is eligible.
This re-iterates the Council Leader, Steve Fritchley's comments that payments would be made sooner than September, but gave officers the necessary time to negotiate with software providers the best way to make the payments to those eligible.
As a polite reminder, there have been some potential scams regarding this and we can confirm we will not ask anyone for their bank details over the phone or via email, so please do not give these out to anyone.
Just a reminder, we are re-iterating our statement that the Council Tax Rebate payment of £150 will be paid to eligible households by September 2022.
There are a number of reasons for this, including:
- We are awaiting updates from the software providers to be able to make the payment
- We need to undertake specific checks for Direct Debit payers to make sure their bank details are correct.
Council Leader, Steve Fritchley said, “In all likelihood the majority of payments will be made earlier than September but we don’t want to make promises we can’t keep. So we have given ourselves enough time to make sure we undertake all the necessary checks and that the payment is made correctly, and to those who are eligible.
“All local authorities are in the same position and we are working with our software providers to ensure the rebate is paid as quickly and efficiently as we can within government legislation.”
This rebate will not be a reduction in the amount of council tax you are required to pay, but a £150 one-off payment to be made directly to a person liable to pay council tax subject to the following qualifying criteria.
If you pay by Direct Debit
Where we hold live Direct Debit instructions for a liable Council Tax payer of an eligible household, we will make a payment into your bank account once verification checks have been made. You do not need to contact us.
If you do not pay by Direct Debit
We are currently considering the best option in which to make payment to you and you will be contacted to confirm how you can receive your £150 payment. You do not need to contact us. You will not be contacted to provide your bank details over the telephone.